By Goavega StaffOn 17 August 2023

Staying Competitive in a Digital Age

The insurance industry in North America is facing a number of challenges, including the rise of digitalization, the need to improve customer experience, and the increasing complexity of regulations. These challenges are putting a strain on legacy systems, which were not designed to meet the needs of the modern insurance industry.

Challenges of Legacy Systems in the Insurance Industry

  • Inflexibility: Legacy systems are often inflexible and difficult to update. This can make it difficult to implement new features or processes, or to respond to changes in the market.

  • Cost: Legacy systems can be expensive to maintain and upgrade. This can put a strain on budgets, especially for smaller insurance companies.

  • Security risks: Legacy systems are often not secure, which can make them vulnerable to cyber attacks. This can expose sensitive customer data and financial information.

  • Data silos: Legacy systems often create data silos, which means that data is stored in separate systems and cannot be easily accessed or shared. This can make it difficult to get a complete view of customers and their needs.

How to Overcome the Challenges of Legacy Systems

There are a number of steps that insurance companies can take to overcome the challenges of legacy systems. These include:

  • Modernize your IT infrastructure: Migrating to a modern IT infrastructure is essential for insurance companies that want to stay competitive in the digital age. A modern IT infrastructure will be more flexible, secure, and scalable, and it will make it easier to implement new technologies.

  • Invest in cloud computing: Cloud computing is a cost-effective and scalable way to host legacy systems. It can also make it easier to access and share data, and it can improve security.

  • Implement a data integration platform: A data integration platform can help insurance companies to break down data silos and create a single view of customers. This will make it easier to make informed decisions and improve customer service.

  • Automate manual processes: Legacy systems often require a lot of manual processing, which can be time-consuming and error-prone. Automating manual processes can help insurance companies to improve efficiency and reduce costs.

  • Implement security measures: Legacy systems should be protected with a comprehensive security plan. This plan should include measures to protect data from unauthorized access, theft, and manipulation.

The State of Legacy Systems in the Insurance Industry

According to a study by Capgemini, 70% of insurance companies in North America are experiencing challenges with their legacy systems. These challenges can have a significant impact on the bottom line, as well as the ability to compete in the digital age.

The study found that insurance companies that have modernized their IT infrastructure are seeing a 20% increase in customer satisfaction. They are also seeing a decrease in costs, as they are able to automate manual processes and improve efficiency.

The global market for cloud computing in the insurance industry is expected to reach $14.8 billion by 2023. This growth is being driven by the need for insurance companies to modernize their IT infrastructure and improve their ability to compete in the digital age.


Legacy systems are a major challenge for insurance companies in North America. However, by taking steps to modernize their IT infrastructure, invest in cloud computing, implement a data integration platform, automate manual processes, and implement security measures, insurance companies can overcome these challenges and stay competitive in the digital age.

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