By Goavega StaffOn 09 Mar 2020

With the rise of digitalization, organizations today want efficient, error-free solution to give swift results to their clients. And in this context, there’s one word that’s slowly gaining traction a lot – Robotic Process Automation.

RPA technology allows a robot to imitate human behaviour. It can navigate enterprise software such as ERP systems, FSM software, or service management tools using the user interfaces of the application just like a human being would. However, a robot is able to work much faster, and more efficiently without ever slowing down.

Here’s how businesses can benefit from RPA:

Optimize resource use

You need to eliminate the risk of errors to achieve high efficiency in business operations. With tedious tasks this risk is significantly elevated as humans tend to succumb to boredom and make foolish mistakes when performing repetitive acts. These tasks are often undertaken with less interest, and suboptimal vigilance. In these cases, RPA can be used to replace people, and assign tasks worthy of their time and effort to them. By optimizing the use of human resources, companies are able to accomplish significant tasks with the least resistance from employees worn out by repetitive ones.

Introduce adaptability and flexibility to processes

Robotic automation of processes tends to introduce flexibility to business operations. The ability of RPA systems to adapt to conditions and situations is considered useful in businesses where parts of a constant process change, particularly RPA systems, have the built-in intelligence to make those tiny changes in their work, thus freeing human resources for more useful work. Studies have shown that when people are asked to make minor changes to their daily tasks, they often forget to make the changes. To combat this challenge, RPA programs are installed on servers, making processes flexible and scalable in the event that the demand shoots or the scope of a process expands.

Aim for cost-effectiveness

RPA tools along with workflow tools may prove to be a business game-changer. Instead, both tools don’t compete with each other-as is the popular notion-complete one another. The program awaits a signal from the workflow tool to perform a specific job, and the programs perform the task and feed the process back to the workflow tool upon receiving the message. Essentially, the RPA and workflow tools round off each other and complete the circuit required for cost-effectiveness.

Improve communication

Replace document creation tools with RPA, as it is better equipped by its intelligence to carry out your critical communication processes. RPA can make changes with triggers in single documents along with processes and effect those changes throughout other documents, thereby releasing pressure on employees to manually update files and make tiny edits. These processes can ensure the latest information is received every time by end users, representatives and on-field workers.

Discover automated responses and triggers

Typically, every RPA system has planning capabilities and although it operates far beyond a scheduler’s scope, it assists managers with fully automated and semi-automated scheduling. It only triggers and responds in the former scenario when a particular event occurs-mostly a human activity such as a click. The trigger does not need to be a human action in case of unattended automation but can be anything like an email or a document.

 Implement RPA hassle-free

Implementation of RPA does not require the establishment of an API which saves huge costs and time for businesses. Robotic process automation comes with its own set of graphical user interfaces – ones that are easier to use and requiring little technical expertise. RPA systems can perform the same operations that humans do through the same UI, such as clicks, keystrokes, buttons and so on.

Empower the workforce

The employees rejoice when robots get to do the tedious tasks. Studies have shown an increase in employee satisfaction as they perform meaningful and dignified jobs. As employees undertake important duties, they look forward to appreciation, and that becomes an active driver in their efforts, leading to the creation of an organization with driven people. Another indirect benefit of employee satisfaction is that employees do not feel the need to switch jobs when they have a high morale and boosted spirits. In multiple reports and studies like this one by the Boston Consulting Group, appreciation and drive for one’s work has been hailed as the #1 reason for employee satisfaction.

 Insights and Analytics

With robotic hands working on data and analytics, data leakage, obsolete information and incorrect analytics are less at risk. RPA helps companies see their data right through and get actionable / verified insights with a minimum rate of error. Robots also help collect data where it wasn’t feasible for humans. Thus a wider scope of data collection and analysis leads to more comprehensive and comprehensive insights. In the meantime, employees can concentrate on more sophisticated analytics, leading to better decisions.

Error-free operations

That benefit comes as a no-brainer with RPA. Automation of processes eliminates costly errors – those that lead to false analytics and poor decision making. RPA helps companies to introduce accuracy in their operations and free up error in monotonous processes. An obvious advantage of this is when there are no missing or mistaken customer information & service reps facing no hassles serving customers in a customized way. Yet even a slight disturbance to the customer can ruin their business experience–a risk that becomes negligible with RPA.

Secure enterprise data

To increase the security of enterprise data, RPA can be integrated with multiple applications. These integrations will ensure a robot does not modify or enhance client apps. This system reduces the risk of unauthorized access as business functions are used and inherits the security infrastructure already available where authorization concepts are already implemented.

At Geovega we offer a gamut of digital solution to our clients that want to leverage the digital space to make the most impact. With combined technical knowledge and innovation, we offer you endless possibilities for you to discover. Know more about our offernings.

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